Refund policy

Refund policy

Every Mimikin is made by hand for one person, from your photos. Because we can’t resell a custom piece, our policy is built around getting it right before it ships.

Checked before shipping

Before your order ships, we check every piece against your photos and order notes — hair, outfit, colours and any details you asked for. We don’t send photo previews, so please include every detail you’d like when you order.

Cancellations

• Within 12 hours of ordering: full refund, no questions asked.
• After 12 hours: materials have been prepared and work has started, so orders can no longer be cancelled.

Damaged or faulty items

If your order arrives damaged or faulty, email support@mimikin.com within 14 days of delivery with your order number and a photo. We’ll repair or remake it free of charge, or refund you in full if a remake isn’t possible. You don’t need to send the damaged item back unless we ask.

Lost parcels

If your parcel is confirmed lost by the carrier, we remake and reship it free, or refund you in full — your choice.

Change-of-mind returns

Because each piece is personalised, we can’t accept returns for change of mind.

How refunds are paid

Approved refunds go back to your original payment method within 5–10 business days.